Refund policy

Updated: July 2026

Every VAANI piece is made in small batches, with hours of handwork behind it. For this reason, we do not offer refunds — but we would be happy to offer an exchange or a credit note.

A. Exchange Eligibility

7-day window. We offer exchanges or credit notes for pieces returned within 7 days of delivery. To be eligible, the piece should be unworn and unwashed, in its original condition, with all tags and packaging intact.
Not eligible for exchange: Bespoke and commissioned pieces, as they are made especially to your measurements.
Discounted pieces may be exchanged for another size of the same piece, subject to availability, but are not eligible for credit notes.
Slight variations in print, embellishment, and colour are the nature of handcraft, not defects — please see A Note on Handcraft.

B. What We Offer

No refunds. Returns are processed as an exchange — the same piece in another size, any other piece on the website — or as a credit note.
If the new piece is priced higher, the difference is payable; if lower, the balance is returned to you as a credit note.
As our pieces are made in small numbers, exchanges are subject to availability. If your size is sold out, we will issue a credit note.
Credit notes are valid for 6 months and may be used on anything across the website. They cannot be combined with any offer running at the time.

C. How to Exchange

To initiate: please write to us at hello@vaanilabel.com or WhatsApp us at +919383053055 within 7 days of delivery, mentioning your order number and the piece you wish to exchange.
Once your exchange is confirmed, we will email you the return details. Please do not ship a piece back to us without writing first — packages sent without a confirmed exchange cannot be processed.
Shipping your return: shipping of the return is to be borne by the customer. We recommend a reliable courier with tracking, as the package remains your responsibility until it reaches us. Shipping of the replacement piece to you is on us.
Processing: once we receive and inspect your piece, your exchange or credit note is processed within 3–5 working days.

E. Damaged or Incorrect Pieces

Every piece is checked before it leaves our studio. If your piece arrives damaged, or you receive an incorrect item, please write to us within 48 hours of delivery with photographs.
Upon verification, we will arrange a replacement for you. If the same piece is no longer available, we will work with you to find an alternative you're happy with.

F. Shipping & International Orders

We ship worldwide.
Owing to international logistics, customs duties, and taxes, international orders are final sale and are not eligible for exchange or return. If an international order arrives damaged, please write to us within 48 hours with photographs and we will find a solution for you.